Heading to San Antonio?
Meet Stella, your AI concierge for the week. She'll help you find the right spot for a prospect dinner, figure out which parties get you in the right rooms, and guide you after the events wind down.
Try Stella →Meet Stella, your AI concierge for the week. She'll help you find the right spot for a prospect dinner, figure out which parties get you in the right rooms, and guide you after the events wind down.
Try Stella →The window between booking and arrival is the highest-intent moment of the guest journey. That's when guests decide where to eat, what to do, and where their money goes. Tongo puts your hotel in that conversation, with an AI concierge that knows the destination, not just the property.
Built on five years of destination intelligence
Hotels invest in winning the booking, delivering the stay, and winning the guest back. But the highest-intent moment of all happens in between, and it goes unanswered.
Heavily invested. Optimized to the dollar.
The guest plans the entire trip (dinners, activities, experiences) with everyone but you.
Great service. But the guest only becomes a real person to you at check-in.
Marketing spend to win back a guest you never really knew.
It was never your fault. The tools didn't exist.
It's an infrastructure problem.
There's a name for what happens when the hotel sits that window out.
The post-booking black hole.
And it isn't just a missed conversation. It's a missed fortune.
That window isn't just any moment. It's the highest-intent moment of the entire trip, when the guest decides where the money goes. The dinners, the tours, the experiences, all of it.
Every decision the hotel isn't part of is a decision, and a dollar, that goes somewhere else.
I want to capture from our guests as close to 100 cents on the dollar of their travel wallet as possible.
Every owner and operator wants exactly that. But you can't capture the wallet when you're not in the conversation where it's being spent.
The wallet follows the conversation.And right now, the hotel isn't in it.
For the first time, that's about to change.
The best concierges have done this for years. They call ahead, learn about the guest, help plan the trip, and make the guest feel known. It just never scaled past a handful of guests at the very top. Until now.
Hi Lauren, it's Stella, the AI concierge at The Monarch Hotel. I know NYC well, the restaurants to book ahead, what's worth your time and what to skip, and the places you'd only find if you lived here.
Tell me what's bringing you to town and I'll start putting a few ideas together before you arrive.
She doesn't wait for the guest to check in. She checks in with them.
Within two minutes of a booking, your guest gets a text from Stella, offering to help plan the trip, in their language, in your hotel's voice.
Hundreds of vetted spots off-property. Your team approves. Tongo maintains it.
The booking your guest was going to make anyway, earned by you, not lost to an OTA.
A real person before they arrive. And it compounds with every conversation.
"She really does operate like a full concierge with her recommendations for activities and planning out a day with restaurant and bar recommendations. She even told me not to stay out late. Haha, thoughtful."
Stella told her not to stay out too late. A woman traveling alone, asking about nightlife, and Stella, knowing the neighborhood, the closing time, and that she was solo, looked out for her before making the recommendation.
When was the last time anyone described a piece of software as thoughtful?
From a traveler planning her own trip to Paris with Stella
E-commerce rewired retail by moving the transaction online. Concierge Commerce rewires hospitality by moving the relationship into the conversation.
We're not turning the concierge into a salesperson. Think of the best concierge you've ever met, thoughtful, knowledgeable, available. When the service is genuinely helpful, the commerce follows naturally. It's not the objective. It's the outcome.
Every conversation teaches the hotel something and builds on the last. The hotel that starts today is building an asset that compounds every single month, one that may eventually be worth more than the land the property sits on.
Confirmations into conversations into relationships into revenue.
Tongo plugs into your booking flow. No new system for your team to maintain.
Within two minutes of a booking, the conversation begins, in your hotel's voice.
Dining, experiences, transport. Recommendations that convert, powered by destination intelligence.
Every conversation builds a guest profile and revenue that compounds month over month.
See how Stella turns the post-booking black hole into your highest-converting moment, and start building the asset that compounds.
