The window between booking and arrival is the highest-intent moment of the guest journey. That's when guests decide where to eat, what to do, and where their money goes. Tongo puts your hotel in that conversation, with an AI concierge that knows the destination, not just the property.
Built on five years of destination intelligence
Hotels invest in winning the booking, delivering the stay, and winning the guest back. But the highest-intent moment of all happens in between, and it goes unanswered.
Heavily invested. Optimized to the dollar.
The guest plans the entire trip (dinners, activities, experiences) with everyone but you.
Great service. But the guest only becomes a real person to you at check-in.
Marketing spend to win back a guest you never really knew.
This is the window where you learn who your guest is, who they're traveling with, and what they came for. It's the one moment your guest will tell you everything you need to make their trip unforgettable. Miss it, and they arrive a stranger.
And it isn't just a missed conversation.
It's a missed fortune.
In that window, the guest is deciding where the money goes. The dinners, the tours, the experiences, all of it. Every decision the hotel isn't part of is a decision, and a dollar, that goes somewhere else.
We want to capture as close to 100% of your travel wallet as possible.
Every owner and operator wants exactly that. But you can't capture the wallet when you're not in the conversation where it's being spent.
The wallet follows the conversation.And right now, the hotel isn't in it.
For the first time, that's about to change.
The best concierges have done this for years. They call ahead, learn about the guest, help plan the trip, and make the guest feel known. It just never scaled past a handful of guests at the very top.
She doesn't wait for the guest to check in.
She checks in with them.
Within two minutes of booking, your guest gets a text from Stella offering to help plan their trip in their language, in your hotel's voice.
Stella runs on five years of proprietary destination intelligence: the restaurants, experiences, and activities off-property that make her a concierge, not an FAQ bot. Your team approves what she recommends. They never have to build, update, or maintain it.
Stella asks the right questions and points guests to experiences they'll love, so they book with confidence, and you earn the commission that used to leak to third-party sites.
Every conversation turns a name, a card, and a zip code into a real person. The occasion, the companion, the things they care about, delivered to your team before the guest arrives. And it compounds with every conversation.
New York City
From the property to across town. Your team approves. Tongo maintains it.
The bookings your guest was going to make anyway,
earned by you, not lost to an OTA.
A real person before they arrive. And it compounds with every conversation.
"She really does operate like a full concierge with her recommendations for activities and planning out a day with restaurant and bar recommendations. She even told me not to stay out late. Haha, very thoughtful."
If something's not covered here, book a demo and we'll walk through it live.
See how Stella turns the post-booking black hole into your highest-converting moment, and start building a data asset that compounds with every conversation.
No commitment. We'll reach out within a few hours.
