Heading to San Antonio?
Meet Stella, your AI concierge for the week. She'll help you find the right spot for a prospect dinner, figure out which parties get you in the right rooms, and guide you after the events wind down.
Try Stella →Meet Stella, your AI concierge for the week. She'll help you find the right spot for a prospect dinner, figure out which parties get you in the right rooms, and guide you after the events wind down.
Try Stella →The window between booking and arrival is the highest-intent moment of the guest journey. That's when guests decide where to eat, what to do, and where their money goes. Tongo puts your hotel in that conversation, with an AI concierge that knows the destination, not just the property.
Built on five years of destination intelligence
Hotels invest in winning the booking, delivering the stay, and winning the guest back. But the highest-intent moment of all happens in between, and it goes unanswered.
Heavily invested. Optimized to the dollar.
The guest plans the entire trip (dinners, activities, experiences) with everyone but you.
Great service. But the guest only becomes a real person to you at check-in.
Marketing spend to win back a guest you never really knew.
And it isn't just a missed conversation. It's a missed fortune.
That window isn't just any moment. It's the highest-intent moment of the entire trip, when the guest decides where the money goes. The dinners, the tours, the experiences, all of it.
Every decision the hotel isn't part of is a decision, and a dollar, that goes somewhere else.
I want to capture from our guests as close to 100 cents on the dollar of their travel wallet as possible.
Every owner and operator wants exactly that. But you can't capture the wallet when you're not in the conversation where it's being spent.
The wallet follows the conversation.And right now, the hotel isn't in it.
For the first time, that's about to change.
The best concierges have done this for years. They call ahead, learn about the guest, help plan the trip, and make the guest feel known. It just never scaled past a handful of guests at the very top. Until now.
She doesn't wait for the guest to check in. She checks in with them.
Within two minutes of a booking, your guest gets a text from Stella, offering to help plan the trip, in their language, in your hotel's voice.
From the property to across town, and city to city. Your team approves. Tongo maintains it.
The bookings your guest was going to make anyway, earned by you, not lost to an OTA.
A real person before they arrive. And it compounds with every conversation.
"She really does operate like a full concierge with her recommendations for activities and planning out a day with restaurant and bar recommendations. She even told me not to stay out late. Haha, very thoughtful."
See how Stella turns the post-booking black hole into your highest-converting moment, and start building the relationship asset that compounds.
