Legal Center
The policies that govern your use of Tongo's websites, conversational AI, digital concierge, messaging, and guest-engagement services.
Privacy Policy
How Tongo collects, uses, shares, and protects personal information across the Stella AI concierge — including our service-provider and business roles, AI conversation data, the Stay Vault, cookies, and your rights under state privacy laws.
Read the Privacy Policy →Terms of Service
The terms governing access to and use of the Stella AI concierge, including acceptable use, AI-generated content, bookings and third-party services, your content, liability, and arbitration.
Read the Terms of Service →SMS, RCS & WhatsApp Messaging Terms
Our messaging programs, how consent is obtained, message frequency and rates, opting out, RCS and WhatsApp specifics, and how we handle mobile numbers and consent records.
Read the Messaging Terms →Consumer Health Data Privacy Notice
For Washington and Nevada residents: how we handle allergy, accessibility, and other health-adjacent information you share with Stella, including the Stay Vault and your rights.
Read the Health Data Notice →