SMS, RCS & WhatsApp Messaging Terms
These Messaging Terms supplement the Tongo Terms of Service and describe the messaging programs operated by Tongo Inc. ("Tongo," "we," "us"). For how we handle your mobile number and consent records, see Section 8.
1. Program description
Tongo operates messaging on behalf of hotel and hospitality partners. Depending on the property and your consent, you may receive:
| Program | Content | Frequency |
|---|---|---|
| Concierge conversation | Stella's responses to your questions and requests | Varies with your activity |
| Booking and request confirmations | Confirmations, changes, and cancellations for requests you made | As triggered |
| Service notices | Availability, account, and support messages | Infrequent |
We do not currently send promotional or marketing messages through these channels. If we begin to, we will obtain your separate consent first and update these Terms.
2. Consent
How consent is obtained. In most cases the hotel obtains your consent at the time of booking, check-in, or registration, and provides your number to Tongo to operate the concierge on its behalf. In some cases you may enroll directly with Tongo.
What you are consenting to. By providing your mobile number and opting in, you consent to receive messages from Tongo and the relevant hotel at that number, including messages sent using automated technology.
Consent is not a condition of purchase or of any stay.
Withdrawing consent. See Section 4.
3. Message frequency and rates
Message frequency varies by property and by your activity. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for charges from your carrier.
4. Opting out and help
Reply STOP to any message to stop receiving messages from Tongo at that number. You may receive one final message confirming your opt-out. Reply START to resume.
Reply HELP for assistance, or contact us at hello@letstongo.com.
Opting out ends your ability to use Stella on that channel. You can still reach hotel staff directly.
5. RCS Business Messaging
Tongo may send messages via Rich Communication Services ("RCS"), including concierge conversations, booking confirmations, and service updates. RCS messages may include richer formatting, images, and interactive elements.
Message frequency varies with your activity. Reply STOP to any RCS message to opt out; you may receive a single confirmation message. Reply HELP for assistance or contact hello@letstongo.com. Message and data rates may apply.
6. WhatsApp
Where you interact with Stella on WhatsApp, your use is additionally governed by Meta's terms and policies. Tongo does not control WhatsApp availability, delivery, or Meta's own data practices.
7. Carriers
Wireless carriers are not liable for delayed or undelivered messages. Tongo is not responsible for message delivery failure, delay, or carrier filtering. Delivery is not guaranteed on all carriers or devices.
8. Messaging Privacy Statement
This supplements the Tongo Privacy Policy and describes how we handle mobile numbers and messaging consent records.
What we collect. Your mobile number, the messaging platform identifier, records of your consent (including the capture source, timestamp, and the disclosure language shown), your opt-out status, and message delivery and interaction metadata.
How we use it. Solely to deliver the messages you have consented to receive, to operate and secure the Service, to honor opt-outs, and to maintain evidence of consent as required by law.
No third-party marketing. We do not share, sell, rent, or otherwise provide your mobile phone number, text messaging originator opt-in data, or SMS consent information to any third parties or affiliates for their own marketing or promotional purposes. This information is shared only with the relevant hotel, with service providers acting on our behalf to deliver messages, and as required by law.
Retention of consent records. Five years.
Your rights. See Privacy Policy Section 8.
9. Contact
Tongo Inc., 1401 South Lamar Boulevard, Austin, Texas 78704
hello@letstongo.com