← Back to Legal Center

Consumer Health Data Privacy Notice

Stella AI Concierge · Tongo Inc. · Effective: September 4, 2026

This Consumer Health Data Privacy Notice supplements the Tongo Privacy Policy and describes how Tongo Inc. ("Tongo," "we," "us") handles Consumer Health Data of residents of Washington and Nevada, and of individuals whose Consumer Health Data is collected in those states through the Stella AI concierge and related services (the "Service").

This Notice is not a contract and creates no legal rights or obligations not otherwise provided by law.

1. What is Consumer Health Data

"Consumer Health Data" means personal information that is linked or reasonably linkable to you and that identifies your past, present, or future physical or mental health status, as defined under the Washington My Health My Data Act and the Nevada Consumer Health Data Privacy Law.

Consumer Health Data does not include information that is deidentified under those laws.

2. What we collect

We do not request Consumer Health Data. The concierge context means you may choose to share it in order to receive an appropriate recommendation. Examples include:

Sources. Directly from your conversations with Stella, and in some cases from the hotel's reservation or property management systems where you provided the information to the hotel.

You are not required to share any of this. Stella can make recommendations without it, though they may be less specific to your needs.

3. How we use it

We process Consumer Health Data solely to fulfill the request for which you provided it — for example, to identify restaurants that can accommodate an allergy, or to find an activity that meets an accessibility requirement.

4. What we do not do

We do not:

5. Who we share it with

6. How long we keep it

Consumer Health Data is used during your stay and deleted at the end of your stay. We do not retain it for future visits or add it to a persistent guest profile.

7. Your rights

Under the Washington My Health My Data Act and the Nevada Consumer Health Data Privacy Law you have the right to:

To exercise these rights, email hello@letstongo.com or write to us at the address below.

We will verify your identity before processing a request, generally by matching information you provide against our records. If we decline a request in whole or in part, we will explain why and inform you of any right to appeal.

8. Changes to this Notice

We may update this Notice from time to time. Material changes will be communicated through appropriate channels and the effective date above will be revised.

9. Contact us

Tongo Inc., Attn: Privacy, 1401 South Lamar Boulevard, Austin, Texas 78704
hello@letstongo.com

Washington residents may also contact the Washington State Attorney General. Nevada residents may contact the Nevada Attorney General.